Privacy Policy
Privacy Policy
Effective Date: October 6, 2026
This Privacy Policy describes how Troutr LLC ("Troutr," "we," "our," or "us") collects, uses, stores, and shares your personal information when you use our services.
We may collect the following categories of data:
a. Account & Identity Information
- Full name
- Email address
- Username and password
- Phone number
- Location (optional)
b. Transactional Data
- Payment method (processed via Stripe)
- Billing and shipping address
- Transaction history
- Order details
c. Technical Data
- IP address
- Browser type and operating system
- Device identifiers
- Site activity logs and usage data
- Cookies and similar tracking tools
d. Marketing Preferences
- Engagement with emails
- Opt-in status
- Ad click behavior
We use the data for the following purposes:
- To create and manage your account
- To facilitate and confirm transactions
- To detect and prevent fraud or abuse
- To improve our services, site functionality, and user experience
- To provide customer support
- To send important updates (e.g., security, account, or policy changes)
- To send promotional offers, newsletters, and marketing emails that may be of interest to you
You can opt out of marketing emails at any time.
We process personal data under the following legal bases:
- Consent (e.g., newsletter subscriptions)
- Contractual necessity (e.g., to complete a transaction)
- Legitimate interests (e.g., to prevent fraud, improve our platform)
- Legal obligations (e.g., tax records, law enforcement requests)
We use cookies and similar technologies to:
- Store login sessions
- Measure site performance
- Personalize your experience
- Track marketing effectiveness
You can manage or disable cookies in your browser settings.
We do not sell your personal information.
We may share data with:
- Service providers that help us run Troutr: Stripe (payments and seller payouts), EasyPost (shipping labels and tracking), Klaviyo (email communications), Google (sign-in), and our hosting and analytics providers
- Law enforcement or government agencies, when legally required
- Successors in business mergers or acquisitions
All service providers are contractually obligated to protect your data.
If you opt in, we may send you:
- Newsletters
- Updates on new products or listings
- Safety alerts and best practices
- Promotional campaigns
You may unsubscribe at any time via a link in the email footer or in your account settings.
We retain user data for as long as necessary to:
- Fulfill contractual and legal obligations
- Provide services
- Comply with applicable laws
- Resolve disputes and enforce agreements
Inactive accounts may be deleted after a period of prolonged inactivity (e.g., 24 months).
Depending on your location, you may have the following rights:
- Access, update, or delete your personal data
- Request data portability
- Object to data processing
- Withdraw consent for marketing or other processing
- File a complaint with a regulatory body
To exercise your rights, email us at privacy@troutr.com.
We implement technical and organizational safeguards including:
- HTTPS encryption
- Password hashing
- Limited internal access controls
Despite our efforts, no platform is completely secure. You are responsible for protecting your account credentials.
Our platform is not intended for users under the age of 13. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided data to us, contact us for removal.
If you are accessing the Platform from outside the U.S., you consent to your data being transferred to and processed in the United States under U.S. law.
We may update this Privacy Policy periodically. Updates will be posted on this page and/or emailed to you.
Your continued use of Troutr after changes are posted indicates acceptance of those changes.
Data we access. If you choose to sign in with Google, we receive your name, email address, and profile picture from your Google account. We do not request access to your Gmail, Google Drive, Calendar, Contacts, or any other Google data.
How we use it. We use this information only to create your Troutr account, sign you in, and display your name and photo on your profile. We do not use Google user data for advertising, and we do not use it to train AI or machine learning models.
Sharing. We do not sell Google user data. We do not share or transfer it to third parties, except to service providers that host and operate Troutr on our behalf, when required by law, or as part of a merger or acquisition with notice to you.
Storage and protection. Google user data is stored with your account on secure servers, encrypted in transit, and accessible only to authorized personnel who need it to operate the service.
Retention and deletion. We keep this data while your account is active. You can delete your account at any time from My account, or email privacy@troutr.com, and your Google user data will be deleted. You can also revoke Troutr's access at any time at myaccount.google.com/permissions.
Limited Use. Troutr's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
If you have questions about this Privacy Policy or your data, please contact us:
Email: privacy@troutr.com
Support: support@troutr.com